BluEdge service overview
BluEdge is CIAT's best-in-class service and aftermarket offering. Leveraging our history of innovation and deep product expertise, BluEdge gives you confidence that you are covered by a team that digitally monitors and delivers expert service throughout the life cycle of your solutions. We developed the core technologies, know how to optimally run the equipment, and know how to maintain its peak performance. And, as we continue to invest in making our equipment IoT enabled, we are using cutting-edge analytics to decipher data, draw insights, and implement solutions before issues ever arise.
PREVENTATIVE, PREDICTIVE, PROACTIVE
Put your facility in expert hands, with the BluEdge service team
All our service technicians are trained to the highest professional standards, with full accreditation in F-Gas handling and all other mandatory requirements.
Engineers are equipped with the latest analytical and diagnostic tools, enabling them to pinpoint potential problems before they lead to breakdown and downtime, and optimise performance to reduce running costs and emissions.
A complete solution service offer
Our full spectrum service and maintenance offering gives total peace of mind for building owners and managers. Organisations both large and small trust us to look after their buildings and HVAC needs, ensuring reliable, efficient, cost-effective buildings that are comfortable to live and work in.
We have a choice of service levels, enabling you to tailor the level of cover exactly to your needs and budget.
For critical applications (such as data centres, high value process and production, and healthcare facilities), we offer the highest level of support to ensure your buildings and related systems are given priority and kept operating at optimum performance all year round, 24/7.
We have a range of intelligent remote monitoring solutions, providing 24/7 alerts for potential problems. Our expert analysts constantly review any out of condition or alarm statuses, to diagnose issues and prioritise service calls to reduce costs and restore full operation in the shortest possible time.
Optimise your HVAC operations & maintenance by using real-time data and analytics
In the current context of increasingly efficient building requirements, CIAT offers monitored services that help customers to improve the efficiency of their HVAC installations.
Our portfolio of remote connectivity offers within BluEdge service platform are powered by IoT and cloud analytics.This provide customers better visibility into their assets, resulting in better advice on how to manage their CIAT equipment and system optimsations to achieve key outcomes like uptime and comfort.
Depending on your contract:
- Real-time data and access to your assets on a visualisation dashboard (depending on your contract)
- Email alert of any event on the equipment
- Monthly trends reports
- Annual reports with analysis and recommendations from CIAT experts
- Better profitability
- Equipment availability
- Steady indoor air quality
- Optimal equipment control
- Fully secured connection
BluEdge service tiers
There are varying tiers to suit your requirements, whether for a single building or a national estate*:
*Check your local website for the detailed offer in your country.
Our commitments
Our BluEdge service team supports you in the long term and is committed to providing you with quality services, while respecting our sustainable development approach.
We offer quality
Our technicians have the best technical and technological means to offer you a quality of service that extends the reliability of our equipments and systems.
A team of experts at your service
All our professionals, our network of technicians in Europe are continuously trained.
The BluEdge service team provides you with a range of services in line with your needs and our work values, which combine the know-how of our teams, the quality and innovation of our technical resources, as well as high efficiency.
Know-how
A team of qualified technicians who quickly intervene on site and remotely.
Quality & innovation
We have advanced technological means for your commissioning and maintenance operations.
Efficiency
Our mission is your satisfaction, bringing you more comfort and responsiveness.
At your side
Your equipment is controlled and optimised 24 hours a day.